Patient/Client Non-Discrimination Policy
PURPOSE: DAP Health is committed to providing an environment that is free of unlawful harassment or discrimination. To provide equitable patient/client care/programs/services without discrimination against or harassment of persons seeking services at DAP Health.
POLICY: It is the policy of DAP Health to provide equitable patient/client care/programs/services without discrimination against, or harassment of, any person (patient/client or family member) on the basis of race, color, national origin, language, religion, sex, age, medical condition, genetic information, disability, citizenship, marital or parental status, economic status, source of payment, creed, pregnancy, military or veteran status, sexual orientation, gender expression or gender identity (the patient’s preferred gender will be respected, and the patient will be referred to by their name and pronoun of choice, whenever feasible) or other non-medically relevant factor or any other characteristic protected by local or state or federal law. In furtherance of this commitment, any such discrimination or harassment is prohibited and will not be tolerated. Violation of this policy will subject an employee to disciplinary action, up to and including immediate termination. Any person who believes they have been subjected to discrimination on the basis of categories listed above may file a grievance per procedure below. It is against the law for DAP Health to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.
- Any person accessing services at DAP Health who feels they have been discriminated against and their complaint is unresolved should contact the Quality Assurance Administrator, for additional investigation and attempts at reaching a mutually beneficial and compliant resolution. In the case where these attempts at reconciliation do not resolve the grievances, the client may file a written grievance.
A. Any person who believes they have been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance per Affordable Care Act/Nondiscrimination Policy and Procedure.
B. Any person who believes they have been subjected to discrimination for other categories may file a grievance accordance with Grievance Policy and Procedure.
- Posted or displayed in waiting rooms or other public areas of the facility.
- Posted on facility website.
- Posted on facility intranet site Paycom and employees have to acknowledge.