Safe, Easy, Convenient, Confidential Telehealth Services: Video appointments for medical, dental, behavioral health, and more.
What is telehealth?
Telehealth uses smartphones, computers, and tablets to connect with your healthcare provider. Video visits (similar to FaceTime and WhatsApp) are the preferred option because we can see each other.
Who can be scheduled for a telehealth visit?
Any DAP Health patient with a smartphone, tablet, computer, or laptop with video/audio capabilities and a stable internet connection. Not all your healthcare visits are appropriate for telehealth. We can help you schedule the best type of appointment for your healthcare needs. Call 855-436-1234 to get you started.
What is the cost of a telehealth visit?
Regardless of your insurance status, there are no additional fees for a telehealth visit versus an in-person visit. DAP Health will work with your insurance to get these visits covered. If you are uninsured, DAP Health can help you through our sliding fee program.
How do you schedule a telehealth visit with your healthcare provider?
Just three easy steps:
Step 1: Schedule a telehealth video appointment by calling your clinic 855-436-1234 to request a visit from the comfort of your own home.
Step 2: You will receive a link to join your video visit through email and/or text when you schedule your appointment and 15 minutes before it starts. If you need to change or cancel your appointment, please call 855-436-1234.
Note: To ensure the best experience possible, we recommend a well-lit, quiet, and private area for you to communicate with your healthcare provider.
Step 3: At the time of your visit, click on the link provided. Be sure to enable your camera and microphone permissions on your device. You will be entered into a "virtual lobby." You are all set to start your telehealth video visit.
Note: Before your healthcare provider connects with you, a member of your care team (MA, LVN, nurse, etc.) may contact you to collect medical information and ensure that you are able to join the video visit.
Waiting time: when you are placed in the virtual lobby, please be advised that your healthcare provider is seeing other patients, and you may have to wait past your scheduled time. Your provider is committed to seeing you as soon as possible.
What to do if you get disconnected?
Click/tap the "Rejoin" button to reconnect with your healthcare provider. If you continue having issues with connecting, your provider will call you.
Is there an alternative to telehealth video visits?
Yes. We can make arrangements for patients to connect with their healthcare providers through the phone as well. *Dental services are only available through telehealth video or in-person appointments.
To find out more, call your clinic today!
Call 855-436-1234 to see if your appointment meets the criteria for a telehealth visit.
Telehealth services were made available to you with the support of:
Desert Health Care District